ORDERS & SHIPPING
For all shipped packages, we will send you the tracking number in an email. You can also find the information by going to “View your order” in the order confirmation email.
If your order requires a change, please let us know as soon as possible and we will work to make the edit for you. However, if your order has already been processed and fulfilled, we will be unable to edit your order. We can create an exchange for you in this case.
U.S. standard shipping for purchase under $65 (5-8 days): $6.95
U.S. standard shipping for purchase over $65 (5-8 days): Free
U.S. 2-day shipping: $19.95
U.S. overnight shipping: $29.95
International standard shipping: $24.95
All in-stock orders are processed within 24 - 48 hours on business days. If you place an order after 12pm EST on a Friday, your order may not be processed until the following Monday. Please note that heavy order volumes or holidays may extend the time needed for processing. Shipping time itself is dependent on the speed at which you've ordered. Most standard orders will process and arrive within 4 - 7 business days.
Sijo is not held liable for packages stolen upon delivery. Should you want to increase security on your order, please contact email@example.com to request we add a signature requirement for the delivery of your package. This decreases the likelihood of stolen items.
For orders lost in transit, please contact your post office or delivery service before notifying us. We kindly ask that you have an incident number or similar identification of a claim with the post office or service before you reach out to us.
Duties, taxes, and any import fees for all international orders are not prepaid by Sijo. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery.
Sijo is not liable for these charges, and these charges will not be reimbursed or refunded by us. If you are unsure of the charges that apply, please contact your local customs office for more information.
We accept payments from Visa, MasterCard, Discover, and American Express as well as debit cards from over 50 countries. We also accept PayPal for U.S. customers.
Please note that some coupon codes and discounts cannot be combined. Exclusions also apply, as codes, reward point redemptions, and automatic sale offers cannot be used on automatic bundle discounts or on our discounted Sample Sale Collection.
Unfortunately, unused, applicable discount codes cannot be honored once an order is already placed.
Items purchased at full price within 3 days of going on sale are eligible for a refund for the difference in price. Refunds will be applied to your original payment method within 10 business days.
We do not offer separate gift receipt at this time. All orders arrive with a packing slip that omits the price of each item.
We offer early access for certain new products. When you preorder these items, we will ship them out 1-2 business days after they become available at our warehouse. You can tell if you are purchasing an item that is on preorder on both the product page and at checkout. Once you have placed your order, you can double-check our estimated shipping date on the product page. We will be sure to send you a shipping confirmation email once the item leaves our warehouse.