SHIPPING AND RETURNS
SHIPPING & PROCESSING
In-stock orders are typically processed within 3 business days. High order volume and holidays may cause delays.
Shipping times begin once your order ships.
SHIPPING COSTS
U.S. Standard Shipping — Orders under $100
5–8 business days: $9.95
U.S. Standard Shipping — Orders over $100
5–8 business days: Free
U.S. Expedited Shipping
2–3 business days: $29.95
CHECKOUT+ SHIPPING PROTECTION
For added peace of mind, we're happy to provide Checkout+ as an optional add-on at checkout. It includes free return shipping on eligible items and protection if your package is lost, damaged, or stolen in transit.
By adding Checkout+ to your order, any return labels needed for eligible returns or exchanges will be covered through our returns portal.
If you choose not to add Checkout+, you may still return or exchange eligible items through our returns portal. Return shipping costs may apply and will be displayed before you submit your request.
All returns and exchanges remain subject to the guidelines outlined in this policy. Claims involving suspected fraud, abuse, or other manipulative activity may be denied.
Please note that Checkout+ fees are non-refundable.
PROMOTION CODES & DISCOUNTS
Promotion codes and discounts cannot be combined unless otherwise stated. Exclusions may apply.
Promotion codes, reward point redemptions, and automatic sale offers cannot be combined with bundle discounts or Sample Sale Collection discounts.
Promotion codes cannot be applied after an order has been placed.
TAXES & DUTIES
International customers are responsible for any duties, taxes, or import fees charged by their country. These fees are not prepaid, reimbursed, or refunded by SIJO.
If you're unsure which charges may apply, please contact your local customs office.
ORDER MODIFICATIONS
Once an order is being processed or has shipped, we are unable to make changes.
LOST, DAMAGED, OR STOLEN PACKAGES
If you added Checkout+ to your order and your package is lost, damaged, or stolen in transit, please submit a claim through our online portal.
If you did not add Checkout+ and your package is lost in transit, please contact the shipping carrier first and obtain a claim or case number before contacting us at care@sijohome.com.
SIJO is not responsible for packages stolen after confirmed delivery unless the order qualifies for coverage under Checkout+.
RETURNS & EXCHANGES
We want you to love your SIJO purchase. If it’s not the right fit, eligible items may be returned or exchanged within 30 days of delivery.
Bedding: Try It for 30 Nights
We encourage you to experience your SIJO bedding at home. Eligible bedding may be returned or exchanged within 30 nights of delivery, even if it has been washed or used.
Your 30-night trial and return period begins on the date your order is delivered.
Eligible bedding includes sheets, pillowcases, shams, duvet covers, comforters, blankets, pillows, mattress pads, mattress protectors, and bedding bundles. Final Sale items are not eligible for the trial.
When possible, returned bedding is responsibly processed through our SIJO Refresh program, giving it another life.
Clothing & Loungewear
Clothing and loungewear may be returned or exchanged within 30 days of delivery and must be new, unworn, and unwashed, with the original tags attached.
Final Sale
Items marked Final Sale and items from the SIJO Refresh Collection cannot be returned or exchanged.
Returns Guidelines
Returns and exchanges are available for eligible items purchased directly from sijohome.com. Items purchased from another retailer must be returned through that retailer.
All returns must be submitted through our return portal. Returned items will be inspected before a refund or exchange is approved.
Refunds and exchanges will only be issued for eligible items that are received and approved. SIJO reserves the right to deny a return, in whole or in part, if an item is missing, does not match the return request, or does not meet the requirements stated in this policy.
These requirements do not limit your ability to receive assistance if an item arrived damaged, defective, or incorrect.
Outlying Islands and International Returns
Outlying Islands and international customers may return eligible items within 30 days of delivery. Customers are responsible for international return shipping costs.
Please contact care@sijohome.com for return approval and instructions.
Refunds
Refunds are issued to the original payment method after your return is received, inspected, and approved.
Please allow up to 30 days after your return reaches our warehouse for inspection and processing. Your bank or payment provider may require additional time for the refund to appear.
Original shipping fees and Checkout+ fees are non-refundable.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please email care@sijohome.com with your order number and photos. We’ll be happy to help.
START A RETURN, EXCHANGE, OR CLAIM
Visit our Returns Portal here to start a return or exchange or to submit an eligible Checkout+ claim. Follow the instructions in the portal to view your available options and access your return shipping label.
