SHIPPING AND RETURNS

Due to high order volume, we are experiencing delays at our warehouse. In addition to processing time, please allow 2 business days before your order ships.

SHIPPING COSTS

  • U.S. Standard Shipping for orders under $100 (5-8 business days): $9.95

  • U.S. Standard Shipping for orders over $100 (5-8 business days): Free

  • U.S. Expedited Shipping (2-3 business days): $29.95

TAXES AND DUTIES

Duties, taxes, and any import fees for all international orders are not prepaid by SIJO. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery. 

SIJO is not liable for these charges, and these charges will not be reimbursed or refunded. If you are unsure of the charges that apply, please contact your local customs office for more information.

PROMOTION CODE AND DISCOUNT POLICY

Please note that some promotion codes and discounts cannot be combined. Exclusions also apply. Codes, reward point redemptions, and automatic sale offers, cannot be applied to automatic bundle discounts or on discounted Sample Sale Collection.

Unfortunately, unused, applicable promotion codes cannot be honored after an order has been placed.

LOST OR STOLEN PACKAGE POLICY

SIJO is not liable for packages stolen upon delivery. Please select Shipping Protection at checkout to increase security on your order. 

For orders lost in transit, please contact your post office or delivery service before notifying us. We kindly ask that you have an incident number or similar identification of a claim with the post office or service before you reach out to us.

SHIPMENT AND PROCESSING TIMES

All in-stock orders are processed within 2 business days. If you place an order after 12pm ET on a Friday, your order will not process until the following Monday. Please note that heavy order volume or holidays may extend the time needed for processing. Shipping time will depend on the shipping method you select. Most standard orders will arrive within 5-8 business days after processing.

ORDER MODIFICATIONS

If your order requires a change, please let us know as soon as possible. However, if your order is currently being processed or has already been shipped, we are unable to make changes to your order.

THIRD PARTY ORDERS

If you have ordered SIJO items through our partnerships with third party retailers, the return process may be different. Please see our guide for each below.

Express: Orders through Express can be returned through our online store by emailing care@sijohome.com with your Express order number and the names of the products you wish to return, pending they meet our return policy terms. 

Other Partners: Orders placed through our other official third party partners can be returned directly through their website or store. If you've placed an order through one of these partners and are experiencing an issue, please reach out to their store or online team. We do not receive your order information from them, and will be unable to locate your order or details.

Holiday Return and Exchange Policy
Returns and exchanges initiated for orders placed between November 17, 2023 and December 24, 2023 will be eligible for a return or exchange through January 2, 2024. All returned items must follow the criteria outlined within our Return Conditions.

RETURN POLICY (Initiate a return here.)

We are pleased to offer free returns for 7-day trial items shipped within the continental United States. You may return products within 7 days of receipt of purchase subject to the conditions described below. Refunds will be issued in the form of the original payment, and will arrive within 10 business days from the time of the processed return.

For international returns, you may send the items back through your carrier of choice. Please contact care@sijohome.com to initiate a return and provide the tracking number on your shipping label. We do not cover the cost of international return shipping.

We can only accept returns for items purchased on the SIJO website. If you purchase our product from another retailer, please contact them directly for a return or exchange.

Store Credit/Promotional Gift Card Codes
For customers who have received store credit as a gift from promotional events or TV shows (such as CBS The Talk), please note that codes cannot be combined with our current sales. Additionally, items purchased are not eligible for return; they are eligible for exchange or store credit only.

RETURN CONDITIONS

      • After the 7-day trial period, bedding bundles, sheets, pillow case sets, and duvet covers may be returned up to 30 days after receipt of purchase in new, unused, condition with all tags attached and original packaging included. 
        Please note that our 7 day risk-free trial only applies to items purchased on sijohome.com, and not through our retail partners.
      • Clothing and loungewear products excluding final sale items may be returned or exchanged within 30 days in new condition, with all tags attached and original packaging included.
      • All mind and body products such as candles are final sale. 
      • Customers may return a maximum of two (2) of each particular product per initial order, validated by a customer name or shipping address.
      • If at least one of a particular product type is returned from an initial order, that customer or shipping address will not be eligible for additional 7-day trials on subsequent orders of that particular product (i.e. if you return a duvet cover set, you will not be eligible for 7-day trials on future duvet cover set orders).
      • FINAL SALE items are not eligible for return or exchange once ordered/purchased. 
      • In the event that a product arrives damaged, we ask that you send a photo to care@sijohome.com along with your order number to help us identify manufacturing flaws, and to share with our supplier and distribution center for quality assurance purposes.
      • For customers who have received store credit as a gift from promotional events or TV shows (such as CBS The Talk), please note that codes cannot be combined with our current sales. Additionally, items purchased are not eligible for return. They are eligible for exchange or store credit only.