SIJO RefreshSHIPPING AND RETURNS
Due to high order volume, we are experiencing delays at our warehouse. In addition to processing time, please allow 2 business days before your order ships.
- U.S. Standard Shipping for orders under $100 (5-8 business days): $9.95
- U.S. Standard Shipping for orders over $100 (5-8 business days): Free
- U.S. Expedited Shipping (2-3 business days): $29.95
PROMOTION CODE AND DISCOUNT POLICY
Please note that promotion codes and discounts cannot be combined. Exclusions apply. Codes, reward point redemptions, and automatic sale offers, cannot be applied to automatic bundle discounts or on discounted Sample Sale Collection.
TAXES AND DUTIES
Duties, taxes, and import fees for all international orders are not prepaid by SIJO. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery.
SIJO is not liable for these charges, and these charges will not be reimbursed or refunded. If you are unsure of the charges that apply, please contact your local customs office for more information.
SHIPPING AND PROCESSING TIMES
All in-stock orders are processed within 2 full business days. Please note that heavy order volume or holidays may extend the time needed for processing. Transit time is determined by the shipping method selected at checkout. Most standard orders will arrive within 5-8 business days after processing.
ORDER MODIFICATIONS
If your order requires a change, please let us know as soon as possible. However, if your order is currently being processed or has already been shipped, we are unable to make changes to your order.
SIJO is not liable for packages stolen upon delivery. Please select Shipping Protection at checkout to increase security on your order.
For orders lost in transit, please contact your post office or delivery service before notifying us. We kindly ask that you have an incident number or similar identification of a claim with the post office or service before you reach out to us.
We are pleased to offer 60-day returns for items shipped within the contiguous United States. You may return products within 60-days of purchase subject to the conditions described below. Refunds will be issued in the form of the original payment, and will be reflected within 14 business days after your return or exchange is processed.
For international returns, you may send the items back through your carrier of choice. Please contact care@sijohome.com to initiate a return and provide the tracking number on your shipping label. We do not cover the cost of international return shipping.
THIRD PARTY ORDERS
We accept returns for items purchased on the SIJO website with our return policy and conditions. If your SIJO item was purchased from a third party retailer, please contact them directly for a return or exchange.
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Bedding bundles, sheets, pillow case sets, and duvet covers may be returned up to 60 days of purchase in new, unused, condition with all tags attached and original packaging included. Please note that our return policy only applies to items purchased on sijohome.com, and not through our retail partners.
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Clothing and loungewear products excluding final sale items may be returned or exchanged within 60 days in new condition, with all tags attached and original packaging included.
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All mind and body products such as candles are final sale.
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You may return a maximum of two (2) of each particular product per initial order, validated by a customer name or shipping address.
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FINAL SALE items are not eligible for return or exchange once ordered/purchased.
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In the event that a product arrives damaged, we ask that you send a photo to care@sijohome.com along with your order number to help us identify manufacturing flaws, and to share with our supplier and distribution center for quality assurance purposes.
