SHIPPING AND RETURNS
SHIPPING & PROCESSING
In-stock orders are typically processed within 3 business days. High order volume and holidays may cause delays.
Shipping times begin once your order ships.
SHIPPING COSTS
U.S. Standard Shipping — Orders under $100
5–8 business days: $9.95
U.S. Standard Shipping — Orders over $100
5–8 business days: Free
U.S. Expedited Shipping
2–3 business days: $29.95
PROMOTION CODES & DISCOUNTS
Promotion codes and discounts cannot be combined unless otherwise stated. Exclusions may apply.
Promotion codes, reward point redemptions, and automatic sale offers cannot be combined with bundle discounts or Sample Sale Collection discounts.
Promotion codes cannot be applied after an order has been placed.
TAXES & DUTIES
International customers are responsible for any duties, taxes, or import fees charged by their country. These fees are not prepaid, reimbursed, or refunded by SIJO.
If you're unsure which charges may apply, please contact your local customs office.
ORDER MODIFICATIONS
Once an order is being processed or has shipped, we are unable to make changes.
LOST OR STOLEN PACKAGES
SIJO is not responsible for packages stolen after delivery. Shipping Protection is available at checkout for added peace of mind.
If your package is lost in transit, please contact the carrier first and obtain a claim or case number before reaching out to us.
RETURNS & EXCHANGES
We want you to love your SIJO purchase. If it’s not the right fit, eligible items may be returned or exchanged within 30 days of delivery.
Bedding: Try It for 30 Days
We encourage you to experience your SIJO bedding at home. Eligible bedding may be returned or exchanged within 30 days of delivery, even if it has been washed or used.
Your 30-day trial and return period begin on the date your order is delivered.
Eligible bedding includes sheets, pillowcases, shams, duvet covers, comforters, blankets, pillows, mattress pads, mattress protectors, and bedding bundles.
When possible, returned bedding is responsibly processed through our SIJO Refresh program, giving it another life.
Clothing & Loungewear
Clothing and loungewear may be returned or exchanged within 30 days of delivery and must be new, unworn, and unwashed, with original tags attached.
Final Sale
Items marked Final Sale and items from the SIJO Refresh Collection cannot be returned or exchanged.
Return Guidelines
Returns are available for eligible items purchased directly from sijohome.com. Items purchased from another retailer must be returned through that retailer.
SIJO reserves the right to deny returns that do not meet these requirements.
International Returns
International customers may return eligible items within 30 days of delivery. Customers are responsible for international return shipping costs.
Please contact care@sijohome.com for return approval and instructions.
Refunds
Refunds are issued to the original payment method after your return is received and inspected.
Please allow up to 30 days after your return reaches our warehouse for processing. Your bank may require additional time for the refund to appear.
Original shipping fees and Shipping Protection are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please email care@sijohome.com with your order number and photos. We’ll be happy to help.
Start a Return
Visit our Return Portal to start your return.
