Refund policy
We are pleased to offer 60-day returns for items shipped within the contiguous United States. You may return products within 60-days of purchase subject to the conditions described below. Refunds will be issued in the form of the original payment, and will be reflected within 14 business days after your return or exchange is processed.
For international returns, you may send the items back through your carrier of choice. Please contact care@sijohome.com to initiate a return and provide the tracking number on your shipping label. We do not cover the cost of international return shipping.
We can only accept returns for items purchased on the SIJO website. If you purchase our product from another retailer, please contact them directly for a return or exchange.
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Bedding bundles, sheets, pillow case sets, and duvet covers may be returned up to 60 days of purchase in new, unused, condition with all tags attached and original packaging included. Please note that our return policy only applies to items purchased on sijohome.com, and not through our retail partners.
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Clothing and loungewear products excluding final sale items may be returned or exchanged within 60 days in new condition, with all tags attached and original packaging included.
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All mind and body products such as candles are final sale.
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You may return a maximum of two (2) of each particular product per initial order, validated by a customer name or shipping address.
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FINAL SALE items are not eligible for return or exchange once ordered/purchased.
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In the event that a product arrives damaged, we ask that you send a photo to care@sijohome.com along with your order number to help us identify manufacturing flaws, and to share with our supplier and distribution center for quality assurance purposes.
